IT KnowledgeBase – #KnowIT

DePauw’s IT KnowledgeBase offers immediate 24/7 access to a broad spectrum of self-service support information and documentation for students, faculty and staff.

Information Technology Policies & Committees

Browse the IT KnowledgeBase…

2-Step Verification
Checklist for devices, options for setting it up, FAQs …
Accounts & Login Login, passwords, Active Directory (AD), ID OneCard, print quotas, building access, meal plans, VPN, Payroll …
Basic Technology Information Purchasing, upgrades, Macs, Windows, software updates, compressing (optimizing) files, PDFs, new employee info, burning CDs …
Box
Default storage for files, data managers …
DyKnow Installing, tips, FAQs …
e-Services (my.depauw.edu) Accessing, overview, uploading a new photo, changing jobs, Mac certificate authentication …
Google Apps for Education Email, Calendar, Drive (Documents), Spreadsheets, Forms …
Hardware Cable TV, classroom equipment and configuration, equipment checkout, mobile devices, moving, repairs …
Information Security Managing data, securing devices, protecting your identity, minimizing threats, Symantec antivirus, software updates, reporting spam …
Instructional Support & Software Moodle, DyKnow, social software, absence preparedness, MS Office, ChemDraw, collaboration …
Moodle Overview, course settings, assignments, forums, gradebook …
Multimedia & Web Audio, video, images, scanning, compressing (optimizing), Web authoring, browsers …
Network Connecting, drives, access rights, wireless, VPN …
Phones Hardware, moving, voicemail, passwords, cell …
Printing Printing Services, Canon printer/copiers, syncing card, costs, quotas, color printing, releasing a print job …

Report a technology request or issue to the HelpDesk – #ReportIT

Download the IT KnowledgeBase app on your Android – #ConnectIT

Search for “DePauw HelpDesk” at the Google Play Store for the free IT KnowledgeBase app for your Android.

Updated: 2/6/2017