How do I install DyKnow?
- For students with a Windows machine, browse to DyKnow Vision 5.8: Installing on Windows Computers – Upgrading from Earlier Versions or First Time Install for instructions on how to install the DyKnow client program onto your computer.
- Mac users who require Virtual Desktop for a course should browse to Virtual Desktop for Macs Running Windows Applications, which includes the installation of DyKnow.
Where can I get help?
- For help with installing DyKnow, as well as Virtual Desktop for Mac users, beyond the instructions linked above, contact Student Technology Support at fits@depauw.edu or call x1093. Student Technology Support is located within the Faculty Instructional Technology Center on the lower level of the Roy O. West Library.
- Use DyKnow’s built-in help function found at the end of the ribbon bar by clicking Help → Contents.
- For additional support, email DyKnow@depauw.edu. This is an email account that is monitored by multiple DePauw support staff. Please use your DePauw Google Mail account when emailing.
- What if I need additional support?
- To troubleshoot an issue, browse to the DyKnow Knowledge Base.
- Contact DyKnow directly at 1-888-8-DyKnow (1-888-839-5669), Option 1.
- Email DyKnow directly at support@dyknow.com.
Where is DyKnow available on campus?
DyKnow is installed in all public computer labs and technology classrooms, including
- Julian 108*
- Julian 109*
- Julian 278*
- Olin Computer lab (2nd floor)
- Roy O. West Library computer lab (lower level)
- FITS
*pen-based computers available
Updated: 3/5/2021