Setting up account recovery with a text-enabled cell phone or an alternate email address (i.e., not your username@depauw.edu email address) enables you to receive a time-limited text message or email if you forget your password.

• Resetting a forgotten password
• Setting up password recovery

Resetting a forgotten password

1. Browse to mail.depauw.edu
2. Click Forgot password and follow the on-screen prompts
   

   

3. In the Account recovery window, you can either enter the last password you remember using or click Try another way
   
   1. Last password option
      1. If you entered the last password you remember and it was not recognized by Google, a Wrong password error message will display. Continue to the Try another way option.
   2. Try another way option
      1. At this point, please contact the HelpDesk, who is your domain admin, to have your password reset and to set up password recovery
         

Setting up password recovery

1. Browse to mail.depauw.edu
2. Log in with your DePauw Google Account username and password
3. In the upper right corner of the screen, click the avatar (or letter if you have not uploaded your image) → Google Account
   
4. From the left navigation menu, click Security
   
   
5. Go to the Ways we can verify it’s you section, and then follow the on-screen prompts while keeping in mind the following tips:
   
   1. For Recovery Phone 
      1. Use a mobile phone that has not already been set up for a separate Google feature or a previously used phone for 2-step authentication, receives text messages, belongs only to you, and that you normally keep with you
      2. Set up a recovery email instead of a phone number if you travel outside the United States
   2. For Recovery email
      1. Use a personal email account – not your username@depauw.edu email account

Need help?

• Go to Google’s Can’t sign in to your Google Account resource to select the issue that most closely applies to your situation.

Updated: 3/5/2021