We hope you find the following FAQs to be helpful.
- Where do I go to log into Box?
- What are the advantages of Box compared to how we currently store information?
- Do I need to manually add or remove staff members to our Box department folder when they change departments or leave the University? What about changing the Box Manager?
- Why isn’t Excel Online working when I click on it?
- What do I do if I want to share content between myself and another person on campus?
- What’s the difference between Excel and Excel Online?
- Can I use FTP with Box?
- How long will documents sit in the trash before they are removed permanently?
- I found a Box App I’d like to use. How can I get it installed?
- Why did Box automatically log me back in when I logged out of Box to let my co-worker log in?
- Excel online won’t open because of a message that says Workbook protection and Workbook sharing are unsupported features. What is going on?
Where do I go to log into Box?
Go to box.depauw.edu and click Continue. If prompted to login, use your DePauw Account username and password to log in.
What are the advantages of Box?
Box has additional security protocols that enable us to save more private content than what we have with DePauw’s Google Drive. Data Managers are folks designated by their department who assign rights and create sub-folders within their department folder.
Do I need to manually add or remove staff members to our Box department folder when they change departments or leave the University? What about changing the Box Manager?
Members of Departmental Folders are automatically added and removed based on their department assignment in Workday.
Request a change in your Box Manager by contacting the HelpDesk at HelpDesk@depauw.edu.
Why isn’t Excel Online working when I click on it?
If Box Online is not working, check to see if hidden collaborators is set. Office Online will not work if you have hidden collaborators so you need to change this setting.
What do I do if I want to share content between myself and another person on campus?
A new customized folder will need to be set up for you in your department’s Restricted folder with the access and rights that you specify.
What’s the difference between Excel and Excel Online?
All Office Online products (Excel, Office, PowerPoint) are limited versions of the locally installed versions.
Can I use FTP with Box?
You can use FTP for the initial bulk uploading and occasional bulk downloading of files from your account; however, Box does not recommend using FTP as your primary access method.
How long will documents sit in the trash before they are permanently removed?
Documents you place in the trash are removed after a 90 day waiting period.
I found a Box App I’d like to use. How can I get it installed?
To submit a request for an App to be considered for installation with Box, complete the Box Apps Request Form so we (I.S.) can vet them for compatibility with our other services.
Why did Box automatically log me back in when I logged out of Box to let my co-worker log in?
This happens because of your browser settings. To reset your browser settings, either completely log out of the browser, and then have your co-worker log in, or clear your browser history.
Excel Online won’t open because of an unsupported feature. What is going on?
You need to remove protection in Excel by:
- Select all the cells in the spreadsheet, click Format → Cells … → Protection, deselect all check marks, and then click OK
- Click Tools → Protection → Protect Sheet, deselect all check marks, and then click OK
Updated: 3/5/2021