DyKnow: Help and support options

Where can I find help?

On-campus support

  • Go to DyKnow Quick Guide for Students for step-by-step instructions.
  • For help with installing DyKnow, as well as the Virtual Desktop for Mac users, contact Student Technology Support at fits@depauw.edu or call x1093.
  • Use DyKnow’s built-in help function found at the end of the ribbon bar by clicking HelpContents.
  • For additional support, email DyKnow@depauw.edu from your DePauw Google Mail account as this email account is monitored by multiple support staff.
  • For help with connecting to the server or troubleshooting, contact the HelpDesk on the lower level of the UB, at x4294 or at HelpDesk@depauw.edu.

Off-campus support

  • Contact DyKnow directly at 1 (888) 839-5669, and then press Option 1 for assistance.
  • Email DyKnow directly at support@dyknow.com.

DyKnow Resources

Off-campus resources for students

Additional DyKnow resources

Updated: 1/17/2017