Members of the DePauw community have the ability to submit a new technology or facilities request as well as review the status of existing requests through the FAMIS ticketing system.
Accessing FAMIS
- Open a browser (e.g., Firefox, Chrome, etc.)
- Go to famis.depauw.edu
- In the DePauw Sign in window, enter your DePauw Google email address, click Next, and then continue with the on-screen prompts to finish logging into FAMIS
Information to include for a technology request
Enter specific information when describing your technology problem or request, such as:
- When does the issue happen? How often do you have the issue? Is it intermittent? Can it be reproduced?
- Are you the only one having the issue or are others in your area also having the issue?
- If you receive an error message, what does it say?
- Have you tried rebooting your computer?
- Are you using a Mac or Windows computer when this happens?
After reporting a technology issue or request
Once a technology issue or request is reported, you will receive an email notification in your DePauw Google email account from DePauw Service Request. This email will provide you with the ticket number and other basic information. During the processing of the ticket, you may or may not receive a phone call or email from the HelpDesk or other staff member of Information Services depending on whether additional information is needed to proceed with your request. Once the ticket has been resolved, you will receive a final email letting you know the ticket has been completed.
Updated: 3/8/2021