Mac: Certificate authentication

These step-by-step instructions will assist Mac users who experience a certificate issue when logging in to e-Services using the Safari browser.

  1. Update certificate information in Keychain Access
    1. Open the Macintosh HD
    2. Click Applications → Utilities → Keychain Access.app
      Image of Application, Utilities, Keychain Access
    3. In the window that displays
      1. In the Keychains section, click System Roots
      2. In the Category section, click All Items
        Image of keychain access
    4. In the search box, type “com.apple.idms” (without the quotes)
      Image of Keychain Search
    5. Delete all certificates that display
    6. Close the Keychain window
  2. Open Safari and log in to e-Services. If you continue to have issues logging in to e-Services (my.depauw.edu/e), contact the HelpDesk.

Updated: 3/4/2021