2-Step Verification: Frequently Asked Questions (FAQ)

We hope you find the following FAQs to be helpful. Learn more about 2-Step Verification

Will I need to verify with 2-step each time I log in?

If you select the checkbox to remember your computer for 30 days, you only need to renew the authentication after those 30 days.

What are the top 3 recommendations for 2-Step Verification?

  • Cell phone.
  • Downloadable backup codes are printable codes to carry with you in your wallet, billfold, backpack or briefcase. Keep each code for 30 days and you’ll be set for 300 days.
  • USB Security Key is easy to set up and durable enough to carry on your car keychain or in your wallet.

What if one doesn’t have a cell phone for the 2-step verification?

In addition to the downloadable backup codes and USB Security Key described above, there are also other options (e.g., using your desk (landline) phone, a dedicated phone app, etc.) that you can learn about at Securing your Google Apps account.

I don’t always bring my phone to class and I don’t want to start remembering this additional thing to grab before heading over from my office.

Try using a USB Security Key or printing a list of downloadable backup codes. These are viable options to using a cell phone.

My phone doesn’t work in my classroom because the WiFi and cell reception is touch-and-go.

Try a USB Security Key or download a list of backup codes. The USB Security Key fits on your house/car keychain and the list of backup codes can be kept with your class materials so you always have them with you. This seems easier than getting in the habit of grabbing your phone from your desk each time you head to class.

Most years, I am outside the US for significant lengths of time and my pay-as-you-go phone service doesn’t do international roaming. What’s to be done?

We recommend using the downloadable backup codes and/or USB Security Key as described above. The USB Security Key attaches to your house/car key chain and the codes can be printed and placed in your wallet. These options are great for folks traveling, especially overseas.

This security key works for Google and Box, but what about e-Services?

Some security keys only work with one application; however, the FIDO U2F security key works with multiple applications, including Google, Box and e-Services. Go to Amazon to learn how you can purchase the FIDO U2F security key.

This is inconvenient. I don’t want to set it up. Can I opt out?

We get what you are saying; however, we have to weigh opt-out requests against the security of information for the campus. Typically, opt-out requests for alternative solutions are only granted for shared email accounts like the ones set up where more than one person monitors the account.

Updated: 11/18/2017