Keeping IT safe

Recognizing legitimate email from the HelpDesk

Tech-notices are important emails sent from the HelpDesk. They are automatically sent to all faculty, staff and students at DePauw as a way of keeping you informed of important information from the IT department. This important information is vital to your academic planning since maintenance outages, upgrades, new technologies, virus alerts and more are shared through this email notification.

Guidelines Information Services follows when sending emails

  • We will always send email messages from an address.
  • We will always sign our official communications with the name, email address and telephone number of an employee.
  • Whenever we ask you to provide confidential or personal information, we will ask you to send that information to an email address or through a secure DePauw website that will begin with

Reporting suspicious activity

Sometimes you can do everything right … and things still happen!

If your account has been compromised or you suspect suspicious activity, we recommend the following:

  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or
  2. Do not respond to the email or click on any links or attachments.
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given t two options:
    1. Report spam. (Note: Choose this option – CHOOSE OPTION 1.)
    2. Unsubscribe and report spam – Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email, clicked on a link or opened an attachment. You can do this by following the step-by-step instructions at Change password: Google Apps Account (email).
  5. Follow the recommendations at Securing devices anytime you receive a suspicious email.
  6. Run a virus scan as a further precaution if you have received a suspicious email. The Install antivirus software section of the Securing devices article is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer. This software is free to all students, staff and faculty at DePauw.
The Secure your Google Apps account article recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe.

Secure browsing

The following tips will help ensure a more secure browsing environment:

  • Use the most up-to-date version of your browser that you can and enable automatic updates.
  • When using wireless, connect to DePauwSecure instead of DePauwGuest.
  • To verify you are on a trusted or secure website, look for https:// in the location bar or a lock icon in the status bar.
  • Do not use the Remember my password feature of your browser or the website you are visiting.
  • Instead of clicking on unknown links, look up the website yourself to verify its legitimacy.
  • Activate pop-up blockers.
  • Routinely clear your history and cookies.

Suspended accounts

When unusual activity is noticed on your Google Apps account, it is temporarily suspended as a precaution to ensure the security of your account. If your phone number or personal email address is available, the HelpDesk will try to contact you. Otherwise, you should stop by the HelpDesk during our regular office hours of 7:30 a.m. to 5 p.m. Monday through Friday to reactivate your account. The HelpDesk is located on the lower level of the Union Building.

Additional resources