Wireless: Frequently Asked Questions (FAQs)

The following questions came from individuals like you. We hope you find these FAQs helpful. You can learn more about the network at Wireless.

Why am I no longer able to connect to DePauwSecure after resetting my e-Services password?

This may be caused when an older password is saved on your computer. To remove the older password, go to:

What wireless network do I need to be connected to when I want to print?

Connect to either DePauwSecure or DePauwGuest to print and to access network drives. DePauwSecure is an encrypted network that provides the best security and performance on campus.

Why are my print jobs being put on hold when I am already connected to DePauwSecure?

This is normally caused when an older password is saved on your computer. To remove the older DePauwSecure password, go to:

How do I set up DePauwSecure as the default setting on my computer?

How do I get help if I’m having problems with WiFi?

Always contact the HelpDesk to report any issues you are having with technology. Please provide as many details as possible to help us streamline the troubleshooting process, such as:

  • The date and time the issue occurred.
  • Where you were (i.e., building and room #).
  • Mac or Windows and operating system.
  • What you were trying to access (e.g., Moodle, Google, e-Services, etc.).
  • Description of the issue.

Why am I getting a 404 error?

This error message indicates you have an outdated version of Java. Go to http://java.com/en/download and click Free Java Download to update Java.

Can I connect to DePauwSecure on a Kindle Fire or Chromebook?

Not at this time; however, you can connect to DePauwGuest on these devices.

My phone and computer fail to stay connected to the WiFi in my friend’s dorm room. I don’t have any problems anywhere else. Any ideas as to what the problem might be?

This could be caused by several different things, such as a University-owned wireless access point that needs to be reset, a defect in hardware, a configuration issue, etc.

Also, personal access points and routers can cause interference with University-owned access points resulting in poor performance for other wireless users as well as posing a big security risk, which is why they are prohibited on campus. Please refer to the How do I get help if I’m having problems with WiFi? FAQ found above for guidelines on reporting issues to the HelpDesk.

I have a Windows laptop and cannot connect to DePauwSecure. What do you recommend?

The first step in troubleshooting any technology issue is to make sure you have the most recent updates on your device. We have found that Windows computers that cannot connect to DePauwSecure often have an out-of-date Intel driver. You can update this driver by going to Intel’s Download Center and selecting the download that is appropriate for your operating system.

Updated: 1/25/2017