Submit and manage technology requests and issues

Members of the DePauw community have the ability to submit new technology requests and review the status of existing requests through the IS Technology Request link in e-Services.

Logging in

Browse to e-Services and click IS Technology Request.

Information to include

Be specific when describing your problem or request by including information, such as:

  • When does the issue happen? How often do you have the issue? Is it intermittent? Can it be reproduced?
  • Are you the only one having the issue or are others in your area also having the issue?
  • If you receive an error message, what does it say?
  • Have you tried rebooting your computer?
  • Are you using a Mac or Windows computer when this happens?

After reporting a technology issue or request

Once a technology issue or request is reported, you will receive an email notification from DePauw Service Request. This email will provide you with the ticket number and other basic information. During the processing of the ticket, you may or may not receive a phone call or email from the HelpDesk or other staff member of Information Services depending on whether additional information is needed to proceed with your request. Once the ticket has been resolved, you will receive a final email letting you know the ticket has been completed.

Need help?

You are encouraged to call the HelpDesk at (765) 658-4294 to talk with one of our staff members about any questions or concerns you may have about the ticket. Our normal hours are 7:30 a.m. to 5 p.m. Monday through Friday.

Updated: 1/19/2017