Submit and manage technology and facilities requests and issues

Members of the DePauw community have the ability to submit a new technology or facilities request as well as review the status of existing requests through the FAMIS ticketing system.

Methods for accessing FAMIS

There are three ways that you can access FAMIS.

Method 1: Accessing through e-Services

  1. Open a browser (e.g., Firefox, Chrome, etc.)
  2. Go to my.depauw.edu
  3. Log in using your DePauw Account (i.e., e-Services) username and password
  4. In the left menu
    1. For submitting a technology request, click IS Technology Request
    2. For submitting a facilities request, click Submit a Request
  5. In the DePauw Sign in window, enter your DePauw Google email address, click Next, and then continue with the on-screen prompts to finish logging into FAMIS
    Image of FAMIS Method 1 Login

Method 2: Accessing through a Direct Link

  1. Open a browser (e.g., Firefox, Chrome, etc.)
  2. Go to famis.depauw.edu
  3. In the DePauw Sign in window, enter your DePauw Google email address, click Next, and then continue with the on-screen prompts to finish logging into FAMIS
    Image of FAMIS Method 1 Login

Method 3: Accessing through Office.com

  1. Open a browser (e.g., Firefox, Chrome, etc.)
  2. Go to office.com
  3. Click the Sign in to your account icon found in the upper right of the window
    Image of Microsoft Sign In Icon
  4. In the Sign in window, enter your DePauw Google email address, and click Next
    Image of Microsoft Username
  5. In the Enter Password window, enter your DePauw Account (i.e. e-Services) password, and click Sign in
    Image of Microsoft Password
  6. At the Office 365 Good evening window, click All Apps
    Image of Microsoft All Apps
  7. At the Office 365 window
    1. Click the magnifying glass at the top of the window
      Image of Microsoft Search
    2. Search for DPUFamis, and click on it when it is listed
      Image of Microsoft Search Term

Information to include for a technology request

Enter specific information when describing your technology problem or request, such as:

  • When does the issue happen? How often do you have the issue? Is it intermittent? Can it be reproduced?
  • Are you the only one having the issue or are others in your area also having the issue?
  • If you receive an error message, what does it say?
  • Have you tried rebooting your computer?
  • Are you using a Mac or Windows computer when this happens?

After reporting a technology issue or request

Once a technology issue or request is reported, you will receive an email notification in your DePauw Google email account from DePauw Service Request. This email will provide you with the ticket number and other basic information. During the processing of the ticket, you may or may not receive a phone call or email from the HelpDesk or other staff member of Information Services depending on whether additional information is needed to proceed with your request. Once the ticket has been resolved, you will receive a final email letting you know the ticket has been completed.

Updated: 3/8/2021