DyKnow quick guide for students

How do I install DyKnow?

Where can I get help?

  • For help with installing DyKnow, as well as Virtual Desktop for Mac users, beyond the instructions linked above, contact Student Technology Support at fits@depauw.edu or call x1093. Student Technology Support is located within the Faculty Instructional Technology Center on the lower level of the Roy O. West Library.
  • Use DyKnow’s built-in help function found at the end of the ribbon bar by clicking HelpContents.
  • For additional support, email DyKnow@depauw.edu. This is an email account that is monitored by multiple DePauw support staff. Please use your DePauw Google Mail account when emailing.
  • For help with connecting to the server or troubleshooting, contact the HelpDesk in the lower level of the UB, at x4294, or at helpdesk@depauw.edu.
  • What if I need additional support?
  • To troubleshoot an issue, browse to the DyKnow Knowledge Base.
  • Contact DyKnow directly at 1-888-8-DyKnow (1-888-839-5669), Option 1.
  • Email DyKnow directly at support@dyknow.com.

Where is DyKnow available on campus?

DyKnow is installed in all public computer labs and technology classrooms, including

  • Julian 108*
  • Julian 109*
  • Julian 278*
  • Olin Computer lab (2nd floor)
  • Roy O. West Library computer lab (lower level)
  • FITS

*pen-based computers available
Updated: 1/17/2017