Phones: Landlines

DePauw’s campus telephones are on a Hosted PBX phone service that is powered by Cinergy Metronet’s fiber optic network. Each phone has an LCD screen with softkeys whose functions change depending on the context of the menu that is currently being accessed. An automatic reboot of all phones is scheduled for 12 p.m. daily. If a phone is in use at this time, it will wait to reboot until the call is completed.

Feature list

  • Individual local phone number (DID).
  • Caller ID with name and number displayed on LCD screen.
  • Call transfer.
  • 3 way conference calling.
  • Speed dials.
  • Do not disturb.
  • Call waiting with caller ID displayed on LCD screen.
  • Call forwarding.
  • Call park/hold.
  • Voicemail.
  • Voicemail to email integration.
  • CommPortal for online access.
  • Follow Me/Mobile Fusion.
  • CommPortal Assistant.
  • Call jump.
  • Access to CommPortal Widgets and Add-ons.


Faculty and staff are assigned an initial PIN that is six (6) digits long. Your PIN is your employee ID number preceded by as many zeros as necessary to meet the 6-digit requirement. For example, if your employee ID # is 999, then your PIN is 000999. This PIN will enable you to sign in to your voicemail so you can set up your mailbox and log in to the CommPortal (i.e., online access to your phone settings).

PIN requirements

  • Must be between 6-20 digits long.
  • Must not have a single digit repeated more than 4 times in a row.
  • Must not be a numeric sequence (e.g., 012345, 543210, etc.).
  • Cannot match any part of your phone number.

Call handling

  • Making calls – Internal calls, external calls, speaker phone.
  • Call waiting.
  • Transferring calls – Announce transfer, blind transfer, transfer to voicemail.
  • Conference calls.
  • Do not disturb.
  • Call forwarding.


  • Setting up your voicemail.
  • Accessing voicemail.
  • Using the voicemail system.


  • Logging in.
  • Overview of CommPortal
    • Dashboard.
    • My Mobile.
    • Messages & Calls.
    • Contacts.
    • Call Manager.
    • Apps including integration with DePauw’s Google Apps account.
    • Settings.

Additional resources

Phones: Frequently Asked Questions (FAQs)

This page contains answers to questions we are frequently asked. If you have a question that is not addressed in our IT KnowledgeBase, please contact the HelpDesk at (765) 658-4294 or

Quick Reference Guide (pdf)

A trifold brochure that describes the most commonly used features of your phone.

HPBX End User Guide 2.1 (pdf)

A detailed guide describing the features of your phone and CommPortal. (62 pages)

Wireless headset information

Headsets are an accessory that is paid for out of your department budget. Elijah at Metronet has personally tested the Jabra Pro 9450 headset with the  GN1000 headset lifter. He has found that it not only has an optimal range of around 450 feet, but also the headset is comfortable, durable and reliable.

Need help?

Contact the HelpDesk

  • Call us at (765) 658-4294.
  • Email us at
  • Visit us on the lower level of the Student Union Building during our regular office hours of Monday through Friday from 7:30 a.m. to 5 p.m.

Updated: 1/25/2017