Box: Frequently Asked Questions (FAQ)

We hope you find the following FAQs to be helpful. Learn more about Box

Where do I go to log in to Box?

Go to and use your DePauw username and password to log in. Please note that is not the correct Web address.

What are the advantages of Box compared to how we currently store information?

Box has additional security protocols that enable us to save more private content than what we have with Google Drive for Education. We can put everything in Box except for HIPAA information. Box’s web-based interface enables secure access from any mobile networked device. Data Managers are folks designated by their department who assign rights and create sub-folders within their department folder.

Do I need to manually add or remove staff members to our Box department folder when they change departments or leave the University?

Box is automated with ADP so when there is a change in staff the information will be pulled during the overnight process.

Can I sync a single file to Box?

No. You can only sync folders to Box.

What do I do if I want to share content between myself and another person on campus?

A folder will need to be set up for you in your department’s Restricted folder with the access and rights that you specify.

Is there a Box sync option for Linux?

Unfortunately, Box does not have a sync option for Linux at this time.

Can I use FTP with Box?

You can use FTP for the initial bulk uploading and occasional bulk downloading of files from your account; however, Box does not recommend using FTP as your primary access method.

How long will documents sit in the trash before they are permanently removed?

Documents you place in the trash are removed after a 90 day waiting period.

I found a Box App I’d like to use. How can I get it installed?

To submit a request for an App to be considered for installation with Box,  complete the Box Apps Request Form so we (IS) can vet them for compatibility with our other services.

Why did Box automatically log me back in when I logged out of Box to let my co-worker log in?

This happens because of your browser settings. To reset your browser settings, either completely log out of the browser, and then have your co-worker log in, or clear your browser history.

Excel Online won’t open because of unsupported feature

You need to remove protection and sharing settings in Exce – Open this file on your desktop by:

  1. Click Tools → Protection and then remove any checkmarks by clicking on their text
  2. Select all cells in the file
    1. Click Format → Cells … → Protection, and then remove any checkmarks by clicking on them

Updated: 4/17/2017