Category Archives: Phones

Phones: Frequently Asked Questions (FAQs)

How do I learn about my phone? Online resources are available at the New phone system article that includes printable guides. Why does this phone display the name of a former employee for caller ID instead of his replacement? The phones have a short term memory of the precious caller ID information and will display […]

On-campus phones: Voicemail

The voicemail system is menu driven so you can listen to the voice prompts, and then press the keys on your phone to select the option you would like. You can also access your voicemail setting through the CommPortal, including forwarding messages as an email. Setting up your voicemail Lift the handset. Press the Messages key. […]

Phones: Landlines

DePauw’s campus telephones are on a Hosted PBX phone service that is powered by Cinergy Metronet’s fiber optic network. Each phone has an LCD screen with softkeys whose functions change depending on the context of the menu that is currently being accessed. An automatic reboot of all phones is scheduled for 12 p.m. daily. If […]

On-campus phones: Call handling

Making calls Internal calls Lift the handset. Listen for the dial tone. Dial the 4-digit extension or 0 (i.e., zero) for the DePauw operator. There is a three second delay before the phone dials the number. Press the # key after you enter the number to begin dialing immediately. External calls Lift the handset. Listen […]


Landlines Feature list PIN including PIN requirements Call handling Voicemail CommPortal Additional resources Frequently Asked Questions (FAQs) Quick Reference Guide HPBX End User Guide 2.1 Wireless headset information Cell Phones Student & employee discounts Need help? Contact the HelpDesk Call us at (765) 658-4294. Email us at Visit us on the lower level of […]

Google Voice as your voicemail

Google Voice can be setup as an alternative to voicemail by creating a Google Voice number and forwarding your office phone to it. Learn more about Google Voice. To setup Google Voice follow these three (3) steps 1. Create a Google Voice number Log in to Google Apps (e.g. email). Click More → Even more. […]